To return a product, please send us a email at [email protected] or call us at +6019-298 7378 from 10:00 AM to 7:00 PM for the details.
Warranty Policy :
Most of the item purchase from us is covered under Manufacturer's warranty or Local Distrbutor's warranty. Do contact us and we're happy to assist you on the warranty claim process.
Return Policies :
We want you to be 100% satisfied with your purchase, but we do have some policies in place. You will have 7 days to exchange or to return the product after the date you received the product as verified by the the shipping carrier. However, you will be responsible for paying shipping back to RECONNECT.
Product must also be unused and in the same condition that you received it. If this condition is not met and still returned, we reserve the right to charge a 25% restocking fee.
Following Products is not eligible for Return :
: The consumable products which have been used, eg : Toners, Cartridges, and etc.
: The item with Warranty Contract , normally the item with Serial Number is not able to be returned, exchange of refund as the warranty period start upon unboxed or being switch on. Kindly contact us or chat with our customer service to confirm the products specifications before placing the order.
Third Party Retail Partners :
If it is a product bought at one of our partner retailers, please contact them for returns. However, if it is a warranty issue, you can contact us as well for help.
To complete your return, we require a receipt or proof of purchase.
Exchanges (if applicable) :
We will only replace items if they are defective or damaged upon received. If you need to exchange it for the same item, send us an email at [email protected] with the details and we will guide you the necessary steps.
Refunds (if applicable) :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund request are being approved, then your refund will be processed, and the refund will be via bank transfer to your bank account, within a 14 days. The refund request can only be raised by the same person during purchase / placing order and the refund will only made through the same bank account owner as the buyer.
Following Documents are required for the refund :
: Refund Form
: Bank Account Owner Identification for verification purpose/
Late or missing refunds (if applicable) :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable) :
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
If the item was marked as a gift when purchased and shipped directly to you, it is not exchangedable or refundable.
Return / Claim Warehouse :
To return your product, you should mail your product to:
Contact Number : 019-298 7378
1) F107, Centrepoint, Lebuh Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor.
2) No 56, Jalan Paya 1/3, Kampung Paya Baru, 86000 Kluang, Johor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping an item back, you should consider using a trackable shipping service or purchasing shipping insurance especially for higher ticketed items.